FAQs

What is the estimated delivery time?

Orders are typically dispatched within 48 hours and delivered within 5 to 8 days. However, most orders depart the warehouse as soon as the items have been processed satisfactorily. As soon as the order ships, tracking numbers are emailed to the provided contact method.

How can I keep track of my shipment?

When you order something from Kogav. An email with a tracking number will be sent to you. On the Track my order session, enter this tracking number to track your order. You can also check the status of your order's delivery.

Is it possible to cancel my order?

Yes, if your order has not yet been shipped, please contact us and we will gladly cancel it. Cancellation of orders that have already been shipped is not possible.

Is it possible to return my order?

Yes, you can return your product up to 30 days after receiving it as long as it is unused and in its original packing. Please contact us to initiate a return, and we'll provide you with the nearest return address. We'll give you a refund confirmation after we've received your return.

How can I get in touch with you?

Please email support@kogave.com or call +44 (796) 531 2079.